Moffii Limited Information

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Information

About Us Moffii Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments, questions, or just want to say ‘hi!’ we would love to hear from you. Email us at:

hello@moffi.com

Should you have any more specific questions email us at either: info@moffii.com

Moffii Limited

Telephone: 0845 257 7648
Facsimile: 01273 784 979

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. We accept Visa and Mastercard.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling All prices include FREE delivery and packaging to the UK mainland.

Delivery to UK Highlands and Scottish Islands is charged at £22.50
Delivery to Channel Islands is charged at £35

Please contact us at hello@moffii.com if you would like an international quote for shipping.
All shipping quotes are at cost and are fully insured.

Delivery Schedule Orders are processed and shipped within 2 working days for items in stock.
Carriage is by next day courier.

We will always try and ship as quickly as possible - should you need your order urgently, please email or call and we'll do what we can!

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security We take security very seriously. Any details you submit to us regarding your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection.

When you order with us, and enter your details along with your credit card details, you can feel safe in the knowledge your details are being processed by PROTX - one of the industry leading Payment Gateway services for processing payment of orders. PROTX provides very high levels of internet and physical security to ensure sensitive information is never compromised.

The PROTX system utilises the highest level of 128-bit encrypted sessions to maintain security. All payment details are processed seamlessly online and are fully encrypted. All sensitive information is stored on a heavily encrypted database that is protected by multiple government approved firewalls.

Be sure to look out for the 'golden padlock' symbol when entering your details within the 'payment pages' - this is the key to ensuring you are secure. The PROTX Payment Gateway service site has a VeriSign Secure Server ID certificate.

The possibility of obtaining sensitive information from the PROTX database is minimised due to high levels of encryption, firewall security and the measures taken to ensure the information is indecipherable.

FRAUD
We take this seriously too. Detailed checks will be carried out on orders recieved, including random telephone verification. This enables us to assess the legitimacy of each transaction placed, thus reducing any attempted fraud.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee - if you have any questions, please contact us.

Reaching Us Moffii Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments, questions, or just want to say ‘hi!’ we would love to hear from you. Email us at:

hello@moffi.com

Should you have any more specific questions email us at either: info@moffii.com

Moffii Limited
Unit 33 Waterfront
Brighton Marina Village
Brighton
BN2 5WA

Personal callers by appointment only please!

Telephone: 0845 257 7648
Facsimile: 0871 243 9202

Privacy Policy Your identity is valuable, to you and to us. Information about you, be it personal details or financial data, needs protection.

Moffii does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

In order to guarantee your privacy we can assure you that:

- When you purchase a product from Moffii and supply your credit card details
Moffii never have sight of your credit card details. We use PROTX - one of the industry leading Payment Gateway services for processing payment of orders. The PROTX system utilises the highest level of 128-bit encrypted sessions to maintain security. All payment details are processed seamlessly online and are fully encrypted.

- We will never pass your personal data to a third party. The only information we ever receive about you is a shipping address and your order details.

- We will never sell our mailing list. You will receive no junk mail as a result of registering with us

- We will never exploit your personal details in any manner.

Any information you provide to us is handled in the strictest confidence. Your address, e-mail address, telephone number and other details are never passed to any third party, and are treated with a very high respect.

Returns Policy Our Returns Policy applies to items purchased from Moffii Ltd via www.moffii.com

If you wish to return goods please call us on 0845 257 7648 as we're very friendly and like to know if something's gone wrong and may be able to help. Alternatively email us at returns@moffii.com quoting your order number and giving the reason for the return.

We are proud of our products and want to make sure you are happy. We have a 30 day "no quibbles" guarantee. This means that that if for any reason you are unhappy with your purchase, you can return it to us however it must be in its original unused condition and within 30 days of the date you received the item.

Please note that after 30 days we can only accept the return of used items if they have a manufacturing fault. All returns will be fully inspected before a refund is issued. If a refund is issued, a deduction may be made for the courier costs incurred by Moffii Ltd when sending out the items as this enables us to keep our free P&P.

The person returning an item is responsible for the return postage, packing and insurance. We strongly recommend that insurance is taken to cover the full value.

CART DETAILS

CARDS ACCEPTED